Creating a JIRA Request for the Center of Teaching and Learning

What is JIRA?

JIRA is the Project Management system we use to organize your help requests, issues with D2L BrightSpace and Academic Technologies.

Why should I create a JIRA ticket?

Creating a JIRA ticket helps to ensure your issues are promptly addressed.  This process is the most efficient means of keeping you informed of the status of your request(s).

Please note: We continue to address requests made via email.  However, placing a request in JIRA prevents the chances of your request getting overlooked when we have a heavy workload.


Steps for creating a Jira Ticket:

For Inver Hills Faculty:

a. Go to the Inver Hills Homepage

b. Scroll down to the bottom of the page and click on ‘Invernet’.

c. Type your StarID in the User Name box and StarID password in the password box.

d. Scroll down and click on ‘Jira Request’

For DCTC Faculty

a. Go to the DCTC homepage

b. Scroll down to the bottom of the page and click on ‘Faculty & Staff Portal’

c. Click on ‘JIRA Project Request.


1. In the Username box, type your StarID

a. In the Password box, type your StarID password

b. Click ‘Log in’

2. Click ‘Create’

3. Next to ‘Project’, use the dropdown arrow to select Center for Teaching and Learning.

a. Next to ‘Issue Type’, use the dropdown arrow to select the category of your request from the options listed.

5. Fill in the remaining outlined fields on the form. (Fields marked with an asterisk must be completed in order to create your ticket.)

6. Make sure your name is in the ‘Reporter’ box

7. Click ‘Create’


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